:root{
  --sd-bg:#fff9fb;--sd-surface:#ffffff;--sd-soft:#fff1f6;--sd-soft2:#f8f5f6;
  --sd-border:#ead8df;--sd-border2:#d9c4cc;--sd-text:#292929;--sd-muted:#776f72;
  --sd-rose:#b65377;--sd-rose-dark:#8f3658;--sd-green:#267a58;--sd-yellow:#9a6b13;
  --sd-blue:#385f8f;--sd-shadow:0 18px 50px rgba(71,36,50,.08)
}
*{box-sizing:border-box}.sd-shell{min-height:70vh;background:linear-gradient(180deg,#fff 0,#fff8fb 52%,#fff 100%);color:var(--sd-text);font-family:'Outfit',sans-serif;padding:48px 22px 76px}.sd-wrap{max-width:1120px;margin:0 auto}.sd-top{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-bottom:28px}.sd-kicker{display:inline-flex;align-items:center;gap:8px;font-size:12px;letter-spacing:.16em;text-transform:uppercase;font-weight:800;color:var(--sd-rose);margin-bottom:10px}.sd-top h1{font-family:'Cormorant Garamond',serif;font-size:clamp(38px,6vw,64px);line-height:.95;font-weight:500;letter-spacing:-.03em;margin:0 0 12px}.sd-lede{font-size:17px;line-height:1.7;color:var(--sd-muted);max-width:720px}.sd-actions{display:flex;gap:10px;flex-wrap:wrap}.sd-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--sd-border2);background:#fff;color:var(--sd-text);padding:11px 17px;border-radius:999px;text-decoration:none;font-weight:700;font-size:14px;cursor:pointer;transition:.18s ease}.sd-btn:hover{transform:translateY(-1px);border-color:var(--sd-rose);color:var(--sd-rose-dark)}.sd-btn-primary{background:var(--sd-text);color:#fff;border-color:var(--sd-text)}.sd-btn-primary:hover{background:var(--sd-rose-dark);border-color:var(--sd-rose-dark);color:#fff}.sd-btn-danger{border-color:#d7a4b6;color:#913956}.sd-grid{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(280px,.65fr);gap:24px}.sd-card{background:var(--sd-surface);border:1px solid var(--sd-border);border-radius:20px;box-shadow:var(--sd-shadow);padding:24px}.sd-card+.sd-card{margin-top:18px}.sd-card h2,.sd-card h3{margin:0 0 8px}.sd-muted{color:var(--sd-muted)}.sd-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.sd-field{display:flex;flex-direction:column;gap:7px;margin-bottom:16px}.sd-field label{font-size:12px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--sd-muted)}.sd-field input,.sd-field select,.sd-field textarea{width:100%;border:1px solid var(--sd-border2);border-radius:12px;padding:12px 14px;background:#fff;color:var(--sd-text);font:inherit;outline:none}.sd-field textarea{min-height:150px;resize:vertical}.sd-field input:focus,.sd-field select:focus,.sd-field textarea:focus{border-color:var(--sd-rose);box-shadow:0 0 0 3px rgba(182,83,119,.10)}.sd-alert{padding:13px 16px;border-radius:12px;margin-bottom:18px;font-weight:600;font-size:14px}.sd-alert-good{background:#edf8f2;border:1px solid #c6e8d4;color:#245f45}.sd-alert-bad{background:#fff0f4;border:1px solid #f0c3d2;color:#82304e}.sd-ticket-list{display:flex;flex-direction:column;gap:12px}.sd-ticket{display:grid;grid-template-columns:1fr auto;gap:12px;padding:17px 18px;border:1px solid var(--sd-border);border-radius:15px;text-decoration:none;color:inherit;background:#fff;transition:.15s}.sd-ticket:hover{border-color:var(--sd-rose);transform:translateY(-1px)}.sd-ticket strong{display:block;font-size:15px}.sd-ticket small{display:block;color:var(--sd-muted);margin-top:5px}.sd-badges{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-top:9px}.sd-badge{display:inline-flex;padding:4px 9px;border-radius:999px;font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;background:var(--sd-soft2);color:var(--sd-muted)}.sd-status-open,.sd-status-pending_staff{background:#fff3d9;color:#7c5711}.sd-status-pending_customer{background:#edf4ff;color:#335982}.sd-status-resolved{background:#eaf7f0;color:#246347}.sd-status-closed{background:#efeff0;color:#626267}.sd-priority-high,.sd-priority-urgent{background:#fff0f4;color:#8d3151}.sd-faq{border-top:1px solid var(--sd-border);padding:15px 0}.sd-faq:first-of-type{border-top:0}.sd-faq strong{display:block;margin-bottom:5px}.sd-safety{background:var(--sd-soft);border:1px solid var(--sd-border);border-radius:16px;padding:18px;line-height:1.6;font-size:14px}.sd-thread{display:flex;flex-direction:column;gap:14px;margin:20px 0}.sd-message{max-width:84%;padding:16px 18px;border-radius:16px;background:#fff;border:1px solid var(--sd-border)}.sd-message.customer{align-self:flex-end;background:var(--sd-soft)}.sd-message.staff{align-self:flex-start}.sd-message-head{display:flex;justify-content:space-between;gap:20px;color:var(--sd-muted);font-size:11px;font-weight:700;margin-bottom:8px}.sd-message-body{white-space:pre-wrap;line-height:1.65;font-size:15px}.sd-empty{text-align:center;padding:38px 20px;color:var(--sd-muted)}.sd-meta{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.sd-meta div{padding:13px;border-radius:12px;background:var(--sd-soft2)}.sd-meta small{display:block;color:var(--sd-muted);font-size:10px;text-transform:uppercase;letter-spacing:.07em;font-weight:800;margin-bottom:4px}.sd-back{display:inline-block;margin-bottom:18px;color:var(--sd-rose-dark);font-weight:700;text-decoration:none}.sd-login{max-width:680px;margin:20px auto;text-align:center}.sd-login h2{font-family:'Cormorant Garamond',serif;font-size:38px;font-weight:500}.sd-note{font-size:12px;line-height:1.55;color:var(--sd-muted);margin-top:8px}
@media(max-width:800px){.sd-grid{grid-template-columns:1fr}.sd-top{flex-direction:column}.sd-form-grid,.sd-meta{grid-template-columns:1fr}.sd-message{max-width:96%}.sd-shell{padding:32px 14px 56px}}